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Government of Canada / Gouvernement du Canada

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Opens in new tabFinancial Consumer Agency of Canada (FCAC)

National Financial Literacy StrategyInitiative details

All initiatives

Customer Outcomes-Based Approach to Consumer Protection

Customer Outcomes-Based Approach to Consumer Protection is a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five financial service providers in South Africa who focused on measuring intermediate customer outcomes from a supervisory perspective. It provides guidance and recommendations primarily to authorities for measuring and monitoring customer outcomes and to FSPs for leveraging internal data and tracking progress toward achieving better customer outcomes.

Target population

  • General public

Adopter

Link

Related priorities 

This initiative relates to the following National Financial Literacy Strategy priorities and target outcomes: 

Priority 1

Communicate in ways people understand

  • Target outcome 1.3

Priority 2

Build and provide for diverse needs

  • Target outcome 2.1
  • Target outcome 2.2

Priority 5

Use behavioural design to simplify financial decisions

  • Target outcome 5.1

Priority 6

Strengthen consumer protection measures

  • Target outcome 6.1
  • Target outcome 6.2

Disclaimer

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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