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Government of Canada / Gouvernement du Canada

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Opens in new tabFinancial Consumer Agency of Canada (FCAC)

National Financial Literacy StrategyInitiative details

All initiatives

Consumer Complaint Database

The US Consumer Complaint Database is a collection of complaints about consumer financial products and services that the Consumer Financial Protection Bureau has sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.

Demographics collected

  • Age
  • Education
  • Ethno-cultural group
  • Financially responsible for dependent
  • First language
  • Gender
  • Household income
  • Immigration status
  • Marital status
  • Physical or mental disability
  • Place of birth
  • Province/territory of residence
  • Status or non-status indigenous person
  • Visible minority
  • Work situation
  • Year of landing (if born outside of Canada)

Target population

  • General public

Adopter

Link

Related priorities 

This initiative relates to the following National Financial Literacy Strategy priorities and target outcomes: 

Priority 3

Support increased digital access and digital literacy

  • Target outcome 3.2

Priority 6

Strengthen consumer protection measures

  • Target outcome 6.2

Disclaimer

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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